Note to businesses:
Closing the ticket and sending me a survey about a repair before the item has even left your building is probably a bit premature.
Perhaps wait until I can evaluate the repair to ask me if I am happy with it?
Trying to get that feedback before I receive the item back makes it seem like the fix is suspect. :)
Oh, by the way, this gets better.
Two vendors did this. One actually fixed the problem and returned a device that I'm satisfied with the repair on.
The other - ignored the ticket and RMA. They returned the device in a still inoperable state. After having claimed to have tested it.
The work order they attached? For a completely unrelated problem but you know what - the device does not turn on. How do you miss that in "diagnostic" and "testing"? "Hey, do you think we should plug this in and turn it on? Nah, it's probably not important the device actually funciton."
They they - after my survey - called me to... ask the same questions on the repair survey that I completed online.