Wow, Bank of Ireland are completely clueless about #security.
“BOI: We need to speak to you about your credit card application…
Me: Sure…
BOI: First, let’s verify you…full name, date of birth…
Me: …
BOI: Mother’s maiden name?
Me: LjwOtrNGIgpJlJE
BOI: So this is the problem: We need your mother’s maiden name.
Me: I just gave it. This is a security question and I provided you with a password.
BOI: No, that won’t work, we need her name.
Me: Wow… OK… Please cancel my application.”
@aral For me it was when they asked for my most recent bank statement from my current account with a different bank, which I provided, then they said “no your most recent one” and I said “yes, this is my most recent one, I get them every three months, this is the most recent one, here’s a screenshot of my bank’s website showing that this is my most recent one” and they said “call your bank and ask for the most recent one” and I said, again, “THIS IS MY MOST RECENT ONE”.
I’m pretty sure that BOI do their statments quarterly too so I don’t know why this was such a difficult concept for them.
@BradRomance They’re not very smart.